The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

• Material Type: 図書
• ISBN: 3598218451 (hd.bd.)
• ISSN (series): 0344-6891
• Title: The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
• Series Title: IFLA publications ; 117
• Author Heading: Ferreira, Sueli Mara S. P.; Savard, Réjean, 1950-; 国際図書館連盟 コクサイ トショカン レンメイ ( 00288625 )Authorities; IFLA Satellite Meeting (2004 : São Paulo, Brazil)
• Publication, Distribution, etc.: München : Saur
• Publication Date: 2005.
• Publication Date (W3CDTF): 2005
• Note (Publication, distribution, etc.): Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
• Extent: xvi, 385 p. : ill., tab., charts ; 22 cm.
• Alternative Title: Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas; L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information; Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca; Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services
• Place of Publication (Country Code): DE
• Text Language Code: mul
• Note (Text Language): 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.
• Subject Heading: Libraries -- Public relations -- Congresses.; Customer relations -- Management -- Congresses.; Information services -- Marketing -- Congresses.; Internet access for library users -- Congresses.
• NDLC: UL747
• Note (General): International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.; Cover has typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services.
• Note (Bibliography): Includes bibliographical references.
• Holding library: 国立国会図書館
• Call No.: UL747-B4
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000007945973; http://id.ndl.go.jp/bib/000007945973
• RLIN No.: CSUGA6211655-B
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211