図書

The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. (IFLA publications ; 117)

Icons representing 図書

The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

(IFLA publications ; 117)

Call No. (NDL)
UL747-B4
Bibliographic ID of National Diet Library
000007945973
Material type
図書
Author
Ferreira, Sueli Mara S. P.ほか
Publisher
Saur
Publication date
2005.
Material Format
Paper
Capacity, size, etc.
xvi, 385 p. : ill., tab., charts ; 22 cm.
NDC
-
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Notes on use

Note (General):

International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.Cover has typos: Virtual Costumer : a n...

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Paper

Material Type
図書
ISBN
3598218451 (hd.bd.)
ISSN (series)
0344-6891
Publication, Distribution, etc.
Publication Date
2005.
Publication Date (W3CDTF)
2005
Note (Publication, distribution, etc.)
Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.