出版表示等に関する注記Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
数量xvi, 385 p. : ill., tab., charts ; 22 cm.
並列タイトル等Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas
L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information
Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca
Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services
言語注記7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.
一般注記International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
Cover has typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services.
書誌注記Includes bibliographical references.