The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

• 資料種別: 図書
• ISBN: 3598218451 (hd.bd.)
• ISSN（シリーズ）: 0344-6891
• タイトル: The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
• シリーズタイトル: IFLA publications ; 117
• 著者標目: Ferreira, Sueli Mara S. P.; Savard, Réjean, 1950-; 国際図書館連盟 コクサイ トショカン レンメイ ( 00288625 )典拠; IFLA Satellite Meeting (2004 : São Paulo, Brazil)
• 出版事項: München : Saur
• 出版年月日等: 2005.
• 出版年（W3CDTF）: 2005
• 出版表示等に関する注記: Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
• 数量: xvi, 385 p. : ill., tab., charts ; 22 cm.
• 並列タイトル等: Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas; L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information; Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca; Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services
• 出版地（国名コード）: DE
• 本文の言語コード: mul
• 言語注記: 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.
• 件名標目: Libraries -- Public relations -- Congresses.; Customer relations -- Management -- Congresses.; Information services -- Marketing -- Congresses.; Internet access for library users -- Congresses.
• NDLC: UL747
• 一般注記: International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.; Cover has typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services.
• 書誌注記: Includes bibliographical references.
• 所蔵機関: 国立国会図書館
• 請求記号: UL747-B4
• 連携機関・データベース: 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• 書誌ID（NDLBibID）: 000007945973; http://id.ndl.go.jp/bib/000007945973
• RLIN番号: CSUGA6211655-B
• 目録規則: 英米目録規則
• 整理区分コード: 211