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The user is always right : a practical guide to creating and using personas for the Web

The user is always right : a practical guide to creating and using personas for the Web
Paper図書
[Steve Mulder with Ziv Yaar]New Ridersc2007
Other Libraries in Japan
  • Subject Heading...Internet users Electronic commerce -- Customer services
  • Subject Heading (ID)...Internet users Electronic commerce -- Customer services

E-support : how Cisco Systems saves millions while improving customer support

E-support : how Cisco Systems saves millions while improving customer support
Paper図書
Andrew Connan, Vincent Russell ; [foreword by John Chambers]Cisco Pressc2003
Other Libraries in Japan
  • Subject HeadingCustomer relations -- Management Electronic commerce -- Customer services -- Management
  • Subject Heading (ID)Customer relations -- Management Electronic commerce -- Customer services -- Management

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