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The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. (IFLA publications ; 117)
The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. (IFLA publications ; 117)
Paper
図書
Saur
2005.
<UL747-B4>
National Diet Library
Other Libraries in Japan
Subject Heading
...-- Congresses.
Information services -- Marketing -- Congresses.
Internet access for library u...
The Marketing of information services : proceedings of a seminar held by the Aslib Information Industry Group on 11 May 1977
The Marketing of information services : proceedings of a seminar held by the Aslib Information Industry Group on 11 May 1977
Paper
図書
edited by Margaret Raffin
Aslib
1978
Other Libraries in Japan
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