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Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.

Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Paper図書
University Press of Americac2007.<DH441-B12>
National Diet Library
  • Subject HeadingCustomer services. Customer relations. Organisatiegedrag. Klantenservice. Klantgerichtheid.

Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.

Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.
Paper図書
American Library Association2005.<UL747-B5>
National Diet Library
  • Subject Heading... Bibliotheken. Klantgerichtheid. Openbare ruimte. Public relat...

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