Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.

• Material Type: 図書
• ISBN: 0761837531 (paper : alk. paper); 9780761837534 (paper : alk. paper); 9780761837527 (hbk.); 0761837523 (hbk.)
• Title: Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
• Author Heading: Ziegenfuss, James T.
• Publication, Distribution, etc.: Lanham, Md. : University Press of America
• Publication Date: c2007.
• Publication Date (W3CDTF): 2007
• Extent: ix, 236 p. : ill. ; 24 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Customer services.; Customer relations.; Organisatiegedrag.; Klantenservice.; Klantgerichtheid.
• LCC: HF5415.5
• DDC: 658.8/12
• NDLC: DH441
• Note (General): Related URL: Table of contents http: //www.loc.gov/catdir/toc/fy0802/2007922676.html.
• Note (Bibliography): Includes bibliographical references (p. [221]-232) and index.
• Holding library: 国立国会図書館
• Call No.: DH441-B12
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000009319318; http://id.ndl.go.jp/bib/000009319318
• LC Control Number: 2007922676; https://lccn.loc.gov/2007922676
• OCLC No.: 141384608; https://www.worldcat.org/oclc/141384608
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: 1. The customer service problem in six cases : Uncle Arthur's bad day2. Organizational architecture of customer friendly companies : the case of Wests...