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Focus groups for libraries and librarians / Beryl Glitz.

Focus groups for libraries and librarians / Beryl Glitz.
Paper図書
Forbesc1998.<UL711-A69>
National Diet Library
  • Subject HeadingLibraries and readers -- Evaluation. Focused group interviewing.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Paper図書
American Library Association1998.<UL711-A64>
National Diet LibraryOther Libraries in Japan
  • Subject Heading図書館∥閲覧・利用. 参考事務. アメリカ合衆国. Libraries and readers -- Evaluation. Libraries and readers -- Unit...

Evaluation of public services and public services personnel / Bryce Allen, editor. (Allerton Park Institute ; no. 32)

Evaluation of public services and public services personnel / Bryce Allen, editor. (Allerton Park Institute ; no. 32)
Paper図書
University of Illinois, Graduate School of Library and Information Sciencec1991.<UL731-A68>
National Diet Library

Assessing service quality : satisfying the expectations of library customers

Assessing service quality : satisfying the expectations of library customers
Paper図書
Peter Hernon and Ellen AltmanAmerican Library Association1998
Other Libraries in Japan

Evaluation of public services and public services personnel

Evaluation of public services and public services personnel
Digital図書
Bryce AllenUniversity of Illinois, Graduate School of Library and Information Science1991
Other Libraries in Japan

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