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図書

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

Call No. (NDL)
UL711-A64
Bibliographic ID of National Diet Library
000003270096
Material type
図書
Author
Hernon, Peterほか
Publisher
American Library Association
Publication date
1998.
Material Format
Paper
Capacity, size, etc.
xvii, 243 p. : ill. ; 28 cm.
NDC
-
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Paper

Material Type
図書
ISBN
0838934897 (alk. paper)
Publication, Distribution, etc.
Publication Date
1998.
Publication Date (W3CDTF)
1998
Extent
xvii, 243 p. : ill. ; 28 cm.
Place of Publication (Country Code)
US
Text Language Code
eng