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Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Paper図書
American Library Association1998.<UL711-A64>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...-- Evaluation. Libraries and readers -- United States -- Evaluation.

Assessing service quality : satisfying the expectations of library customers

Assessing service quality : satisfying the expectations of library customers
Paper図書
Peter Hernon and Ellen AltmanAmerican Library Association1998
Other Libraries in Japan
  • Subject HeadingLibraries and readers -- Evaluation Libraries and readers -- United States -- Evaluation
  • Subject Heading (ID)Libraries and readers -- Evaluation Libraries and readers -- United States -- Evaluation

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