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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Paper図書
American Library Association2008.<UL511-B45>
National Diet Library
  • Subject Heading...United States. Library Administration -- methods. Total Quality Management. Li...

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers : pbk

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers : pbk
Paper図書
Sara Laughlin and Ray W. WilsonAmerican Library Association2008
Other Libraries in Japan
  • Subject Heading... United States Library Administration -- methods Total Quality Management Libr...
  • Subject Heading (ID)... United States Library Administration -- methods Total Quality Management Libr...

Libraries act on their LibQUAL+[TM] findings : from data to action : soft cover

Libraries act on their LibQUAL+[TM] findings : from data to action : soft cover
Paper図書
Fred M. Heath, Martha Kyrillidou, Consuella A. Askew, editorsHaworth Information Pressc2004
Other Libraries in Japan
  • Subject Heading...r Satisfaction Library Administration -- methods -- United States
  • Subject Heading (ID)...r Satisfaction Library Administration -- methods -- United States

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