The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

• Material Type: 図書
• ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper)
• Title: The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
• Author Heading: Laughlin, Sara, 1949-; Wilson, Ray W.
• Publication, Distribution, etc.: Chicago : American Library Association
• Publication Date: 2008.
• Publication Date (W3CDTF): 2008
• Extent: xiv, 144 p. : ill. ; 28 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Library administration -- United States.; Total quality management -- United States.; Library planning -- United States.; Customer services -- United States.; Library Administration -- methods.; Total Quality Management.; Library Services -- organization & administration.; Program Evaluation.; Consumer Satisfaction.
• LCC: Z678
• DDC: 025.1
• NDLC: UL511
• Note (General): Related URL: Table of contents only http: //www.loc.gov/catdir/toc/ecip0723/2007030710.html.
• Note (Bibliography): Includes bibliographical references (p. 137-139) and index.
• Holding library: 国立国会図書館
• Call No.: UL511-B45
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000010587799; http://id.ndl.go.jp/bib/000010587799
• LC Control Number: 2007030710; https://lccn.loc.gov/2007030710
• OCLC No.: 157023432; https://www.worldcat.org/oclc/157023432
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: The continuous improvement approachIdentify library processes and assess their importance and conditionStandardize the process...