The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

• 資料種別: 図書
• ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper)
• タイトル: The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
• 著者標目: Laughlin, Sara, 1949-; Wilson, Ray W.
• 出版事項: Chicago : American Library Association
• 出版年月日等: 2008.
• 出版年（W3CDTF）: 2008
• 数量: xiv, 144 p. : ill. ; 28 cm.
• 出版地（国名コード）: US
• 本文の言語コード: eng
• 件名標目: Library administration -- United States.; Total quality management -- United States.; Library planning -- United States.; Customer services -- United States.; Library Administration -- methods.; Total Quality Management.; Library Services -- organization & administration.; Program Evaluation.; Consumer Satisfaction.
• LCC: Z678
• DDC: 025.1
• NDLC: UL511
• 一般注記: Related URL: Table of contents only http: //www.loc.gov/catdir/toc/ecip0723/2007030710.html.
• 書誌注記: Includes bibliographical references (p. 137-139) and index.
• 所蔵機関: 国立国会図書館
• 請求記号: UL511-B45
• 連携機関・データベース: 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• 書誌ID（NDLBibID）: 000010587799; http://id.ndl.go.jp/bib/000010587799
• LC control number: 2007030710; https://lccn.loc.gov/2007030710
• OCLC番号: 157023432; https://www.worldcat.org/oclc/157023432
• 目録規則: 英米目録規則
• 整理区分コード: 211

• 内容細目: The continuous improvement approachIdentify library processes and assess their importance and conditionStandardize the process...