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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Paper
図書
American Library Association
2008.
<UL511-B45>
National Diet Library
Subject Heading
...United States.
Library Administration -- methods.
Total Quality Management. Lib...
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers : pbk
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers : pbk
Paper
図書
Sara Laughlin and Ray W. Wilson
American Library Association
2008
Other Libraries in Japan
Libraries act on their LibQUAL+[TM] findings : from data to action : soft cover
Libraries act on their LibQUAL+[TM] findings : from data to action : soft cover
Paper
図書
Fred M. Heath, Martha Kyrillidou, Consuella A. Askew, editors
Haworth Information Press
c2004
Other Libraries in Japan
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