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Saving customers with service recovery

Saving customers with service recovery
Recording Media映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
Other Libraries in Japan

People service success

People service success
Recording Media映像資料
Harvard Business School Press
Other Libraries in Japan
  • Related Material...e of customers Saving customers with service recovery The service-profit link Mobil...

サービスの再生が顧客を失望から救済する

サービスの再生が顧客を失望から救済する
Recording Media映像資料
ハーバード・ビジネススクール制作[グローバルメディア・システムズ] ; [19--]
Other Libraries in Japan
  • Alternative TitleSaving customers with service recovery People service success
  • Alternative TitleSaving customers with service recovery People service success

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