Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell.

• 資料種別: 図書
• ISBN: 9780415357029 (ISBN-13 : hb); 0415357020 (ISBN-10 : hb)
• タイトル: Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell.
• シリーズタイトル: Routledge studies in business organizations and networks ; 39
• タイトル標目: Routledge studies in business organization and networks ; 39.
• 著者標目: Burgess, John (K. John); Connell, Julia, 1956-
• 出版事項: London : Routledge
• 出版年月日等: 2006.
• 出版年（W3CDTF）: 2006
• 数量: xv, 205 p. : ill. ; 24 cm.
• 出版地（国名コード）: GB
• 本文の言語コード: eng
• 件名標目: Call centers.; Telecommunication.
• LCC: HE8788
• DDC: 381/.142
• NDLC: DH3
• 一般注記: Related URL: Table of contents http: //www.loc.gov/catdir/toc/ecip064/2005031243.html.; Related URL: Publisher description http: //www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html.
• 書誌注記: Includes bibliographical references and index.
• 所蔵機関: 国立国会図書館
• 請求記号: DH3-B29
• 連携機関・データベース: 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• 書誌ID（NDLBibID）: 000008226638; http://id.ndl.go.jp/bib/000008226638
• LC control number: 2005031243; https://lccn.loc.gov/2005031243
• RLIN番号: DCLC2005031243-B
• 目録規則: 英米目録規則
• 整理区分コード: 211

• 内容細目: Developments in the call centre sector : an overview / John Burgess and Julia ConnellOffshoring call centres : the view from Wall Street / Snigdha Sri...