Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell.

• Material Type: 図書
• ISBN: 9780415357029 (ISBN-13 : hb); 0415357020 (ISBN-10 : hb)
• Title: Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell.
• Series Title: Routledge studies in business organizations and networks ; 39
• Title Heading: Routledge studies in business organization and networks ; 39.
• Author Heading: Burgess, John (K. John); Connell, Julia, 1956-
• Publication, Distribution, etc.: London : Routledge
• Publication Date: 2006.
• Publication Date (W3CDTF): 2006
• Extent: xv, 205 p. : ill. ; 24 cm.
• Place of Publication (Country Code): GB
• Text Language Code: eng
• Subject Heading: Call centers.; Telecommunication.
• LCC: HE8788
• DDC: 381/.142
• NDLC: DH3
• Note (General): Related URL: Table of contents http: //www.loc.gov/catdir/toc/ecip064/2005031243.html.; Related URL: Publisher description http: //www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html.
• Note (Bibliography): Includes bibliographical references and index.
• Holding library: 国立国会図書館
• Call No.: DH3-B29
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000008226638; http://id.ndl.go.jp/bib/000008226638
• LC Control Number: 2005031243; https://lccn.loc.gov/2005031243
• RLIN No.: DCLC2005031243-B
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: Developments in the call centre sector : an overview / John Burgess and Julia ConnellOffshoring call centres : the view from Wall Street / Snigdha Sri...