The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs. Simultaneous UK ed.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs.
Originally published: New York : Neal-Schuman Publishers, 2007.
資料詳細
内容細目:
1. Technical, communications, and reference skills and knowledge for vitual reference librarians2. Acquire and improve technical skills and knowledge ...