Assessing service quality : satisfying the expectations of library customers

• 資料種別: 図書
• ISBN: 9780838913086 (paperback); 0838913083 (paperback)
• ISBN（エラーコード）: 9780838913093 (PDF); 0838913091 (PDF); 9780838913109 (ePub); 0838913105 (ePub); 9780838913116 (Kindle); 0838913113 (Kindle)
• タイトル: Assessing service quality : satisfying the expectations of library customers
• 著者・編者: Peter Hernon, Ellen Altman, Robert E. Dugan.
• 版: Third edition.
• 著者標目: Hernon, Peter ( 00895728 )典拠; Altman, Ellen.; Dugan, Robert E., 1952- ( 01025458 )典拠
• 出版事項: Chicago : ALA Editions, an imprint of the American Library Association (出版)
• 出版年月日等: 2015.
• 出版年（W3CDTF）: 2015
• 数量: xiii, 218 pages
• 形態の詳細: illustrations
• 大きさ: 28 cm
• 出版地（国名コード）: US
• 本文の言語コード: eng
• 表現種別: text
• 機器種別: unmediated
• キャリア種別: volume
• 件名標目: Public services (Libraries)--Evaluation.; Public services (Libraries)--United States--Evaluation.; Bibliothèques--Services aux publics--Évaluation.; Bibliothèques--Services aux publics--États-Unis--Évaluation.; Publik service på bibliotek.; Utvärderingsmetodik.; United States.
• LCC: Z711
• DDC: 025.5
• NDLC: UL711; UL731
• 対象利用者: 一般
• 書誌注記: Includes bibliographical references and index.
• 所蔵機関: 国立国会図書館
• 請求記号: UL711-B19
• 連携機関・データベース: 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• 書誌ID（NDLBibID）: 027674323; http://id.ndl.go.jp/bib/027674323
• LC control number: 2014042718; https://lccn.loc.gov/2014042718
• OCLC番号: 902599179; https://www.worldcat.org/oclc/902599179
• 目録規則: RDA
• 整理区分コード: 211

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