Assessing service quality : satisfying the expectations of library customers

• Material Type: 図書
• ISBN: 9780838913086 (paperback); 0838913083 (paperback)
• ISBN (error code): 9780838913093 (PDF); 0838913091 (PDF); 9780838913109 (ePub); 0838913105 (ePub); 9780838913116 (Kindle); 0838913113 (Kindle)
• Title: Assessing service quality : satisfying the expectations of library customers
• Author/Editor: Peter Hernon, Ellen Altman, Robert E. Dugan.
• Edition: Third edition.
• Author Heading: Hernon, Peter ( 00895728 )Authorities; Altman, Ellen.; Dugan, Robert E., 1952- ( 01025458 )Authorities
• Publication, Distribution, etc.: Chicago : ALA Editions, an imprint of the American Library Association (出版)
• Publication Date: 2015.
• Publication Date (W3CDTF): 2015
• Extent: xiii, 218 pages
• Other physical details: illustrations
• Size: 28 cm
• Place of Publication (Country Code): US
• Text Language Code: eng
• Content Type: text
• Media Type: unmediated
• Carrier Type: volume
• Subject Heading: Public services (Libraries)--Evaluation.; Public services (Libraries)--United States--Evaluation.; Bibliothèques--Services aux publics--Évaluation.; Bibliothèques--Services aux publics--États-Unis--Évaluation.; Publik service på bibliotek.; Utvärderingsmetodik.; United States.
• LCC: Z711
• DDC: 025.5
• NDLC: UL711; UL731
• Target Audience: 一般
• Note (Bibliography): Includes bibliographical references and index.
• Holding library: 国立国会図書館
• Call No.: UL711-B19
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 027674323; http://id.ndl.go.jp/bib/027674323
• LC Control Number: 2014042718; https://lccn.loc.gov/2014042718
• OCLC No.: 902599179; https://www.worldcat.org/oclc/902599179
• Cataloging Rule: RDA
• Bibliographic Record Category (NDL): 211

• Contents: Understanding ends and meansA look in the library mirror"Your mission, should you choose to accept it..."...
• Summary, etc.: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that c...