顧客の敵意が対人援助...

顧客の敵意が対人援助職従事者の情緒的消耗感とパフォーマンスに及ぼす影響 : 大学生を対象とした模擬実験による検討

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顧客の敵意が対人援助職従事者の情緒的消耗感とパフォーマンスに及ぼす影響 : 大学生を対象とした模擬実験による検討

Call No. (NDL)
Z74-D298
Bibliographic ID of National Diet Library
024574295
Material type
記事
Author
小堀 彩子ほか
Publisher
京都 : 日本感情心理学会
Publication date
2013-04
Material Format
Paper
Journal name
感情心理学研究 = The Japanese journal of research on emotions / 日本感情心理学会編集委員会 編 20(3):2013.4
Publication Page
p.77-85
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Paper

Material Type
記事
Author/Editor
小堀 彩子
波多野 純
松本 沙織
Alternative Title
The influence of client hostility on emotional exhaustion and performance in human service workers : A simulation study for undergraduate students
Periodical title
感情心理学研究 = The Japanese journal of research on emotions / 日本感情心理学会編集委員会 編
No. or year of volume/issue
20(3):2013.4
Volume
20
Issue
3
Pages
77-85