Conceptual models of service quality and its management in Japanese firms
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Table of Contents
論文目録
Contents
p1
1 Introduction and Overview
p1
1.1 Introduction
p1
1.2 Scope and Classification of Services
p2
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- Material Type
- 博士論文
- Author/Editor
- Schvaneveldt, Shane J. [著]
- Author Heading
- Schvaneveldt, Shane J シュバネベルト, ジェーン ジェイ
- Alternative Title
- サービス品質の概念モデルと日本企業における品質管理実施法 サービス ヒンシツ ノ ガイネン モデル ト ニホン キギョウ ニ オケル ヒンシツ カンリ ジッシホウ
- Degree grantor/type
- 東京工業大学
- Date Granted
- 平成4年3月26日
- Date Granted (W3CDTF)
- 1992
- Dissertation Number
- 甲第2445号
- Degree Type
- 学術博士