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図書

カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略

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カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略

Call No. (NDL)
DH441-G224
Bibliographic ID of National Diet Library
000002666893
Material type
図書
Author
ジェームス・L.ヘスケット, W.アール・サッサー・ジュニア, レオナード・A.シュレシンジャー 著ほか
Publisher
日本経済新聞社
Publication date
1998.2
Material Format
Paper
Capacity, size, etc.
342p ; 20cm
NDC
673.3
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Notes on use

Note (General):

原タイトル: The service profit chain

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Paper

Material Type
図書
ISBN
4-532-14647-X
Title Transcription
カスタマー ロイヤルティ ノ ケイエイ : キギョウ リエキ オ タカメル CS センリャク
Author/Editor
ジェームス・L.ヘスケット, W.アール・サッサー・ジュニア, レオナード・A.シュレシンジャー 著
島田陽介 訳
Publication, Distribution, etc.
Publication Date
1998.2
Publication Date (W3CDTF)
1998
Extent
342p