図書

一生の顧客は最高の利益を生む : "惚れられる"サービスはシステムで決まる

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一生の顧客は最高の利益を生む : "惚れられる"サービスはシステムで決まる

Call No. (NDL)
DH441-G409
Bibliographic ID of National Diet Library
000002815055
Material type
図書
Author
トム・コネラン, ロン・ゼンケ 著ほか
Publisher
ダイヤモンド社
Publication date
1999.8
Material Format
Paper
Capacity, size, etc.
258p ; 20cm
NDC
673.3
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Notes on use

Note (General):

原タイトル: Sustaining knock your socks off service

Detailed bibliographic record

Summary, etc.:

小手先の「サービス向上運動」では高品質のサービスを維持できない! “惚れられる”サービスを支えるシステムを実践的に説く。(Provided by: 出版情報登録センター(JPRO))

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Paper

Material Type
図書
ISBN
4-478-56035-8
Title Transcription
イッショウ ノ コキャク ワ サイコウ ノ リエキ オ ウム : ホレラレル サービス ワ システム デ キマル
Author/Editor
トム・コネラン, ロン・ゼンケ 著
和田正春 訳
Publication, Distribution, etc.
Publication Date
1999.8
Publication Date (W3CDTF)
1999
Extent
258p