Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. (How to-do-it manuals for librarians ; no. 100)

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.

(How to-do-it manuals for librarians ; no. 100)

Call No. (NDL): UL711-A66
Bibliographic ID of National Diet Library: 000003085094

Material type: 図書

Author: Rubin, Rhea Joyce.

Publisher: Neal-Schuman Publishers

Publication date: c2000.

Material Format: Paper

Capacity, size, etc.: xi, 99 p. : ill. ; 28 cm.

NDC: -

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Paper

Material Type: 図書
ISBN: 1555703720
Title: Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
Series Title: How to-do-it manuals for librarians ; no. 100
Title Heading: How-to-do-it manuals for libraries ; no. 100.
Author Heading: Rubin, Rhea Joyce.
Publication, Distribution, etc.: New York : Neal-Schuman Publishers
Publication Date: c2000.
Publication Date (W3CDTF): 2000
Extent: xi, 99 p. : ill. ; 28 cm.
Place of Publication (Country Code): US
Text Language Code: eng
Subject Heading: 図書館∥閲覧・利用. Tosyokan∥Eturanriyo.
アメリカ合衆国. Amerikagassyukoku.
Libraries and readers -- United States.
Customer services -- United States.
Anger -- United States.
LCC: Z711
DDC: 025.5
NDLC: UL711
Note (Bibliography): Includes bibliographical references (p. 91-93) and index.
Holding library: 国立国会図書館
Call No.: UL711-A66
Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 000003085094
http://id.ndl.go.jp/bib/000003085094
LC Control Number: 99048199
https://lccn.loc.gov/99048199
Bibliographic Record Category (NDL): 211