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図書

The dynamics of service : reflections on the changing nature of customer-provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. 1st ed.

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The dynamics of service : reflections on the changing nature of customer-provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.

1st ed.

Call No. (NDL)
DH411-A55
Bibliographic ID of National Diet Library
000003254376
Material type
図書
Author
Gutek, Barbara A.
Publisher
Jossey-Bass
Publication date
c1995.
Material Format
Paper
Capacity, size, etc.
xxviii, 304 p. : ill. ; 24 cm.
NDC
-
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Paper

Material Type
図書
ISBN
0787901016 (acid-free paper)
Title
The dynamics of service : reflections on the changing nature of customer-provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.
Edition
1st ed.
Author Heading
Gutek, Barbara A.
Publication, Distribution, etc.
San Francisco, Calif. : Jossey-Bass
Publication Date
c1995.
Publication Date (W3CDTF)
1995
Extent
xxviii, 304 p. : ill. ; 24 cm.
Place of Publication (Country Code)
US