図書

図書館の評価を高める : 顧客満足とサービス品質

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図書館の評価を高める : 顧客満足とサービス品質

Call No. (NDL)
UL711-G17
Bibliographic ID of National Diet Library
000003682422
Material type
図書
Author
Peter Hernon, John R.Whitman [著]ほか
Publisher
丸善
Publication date
2002.9
Material Format
Paper
Capacity, size, etc.
225p ; 21cm
NDC
015
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Notes on use

Note (General):

原タイトル: Delivering satisfaction and service quality

Detailed bibliographic record

Summary, etc.:

図書館の評価を高める具体的・実践的方法(Provided by: 出版情報登録センター(JPRO))

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Bibliographic Record

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Paper

Material Type
図書
ISBN
4-621-07085-1
Title Transcription
トショカン ノ ヒョウカ オ タカメル : コキャク マンゾク ト サービス ヒンシツ
Author/Editor
Peter Hernon, John R.Whitman [著]
永田治樹 訳
Publication, Distribution, etc.
Publication Date
2002.9
Publication Date (W3CDTF)
2002
Extent
225p