図書

極上の接客力 : まごころのクレーム対応が100万人のお客様を作る

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極上の接客力 : まごころのクレーム対応が100万人のお客様を作る

Call No. (NDL)
DH475-H223
Bibliographic ID of National Diet Library
000007364665
Material type
図書
Author
小林哲也 監修ほか
Publisher
主婦と生活社
Publication date
2004.6
Material Format
Paper
Capacity, size, etc.
205p ; 19cm
NDC
689.8
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Bibliographic Record

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Paper

Material Type
図書
ISBN
4-391-12902-7
Title Transcription
ゴクジョウ ノ セッキャクリョク : マゴコロ ノ クレーム タイオウ ガ 100マンニン ノ オキャクサマ オ ツクル
Author/Editor
小林哲也 監修
明石和美 構成・文
Author Heading
小林, 哲也, 1945- コバヤシ, テツヤ, 1945- ( 00956714 )Authorities
明石, 和美, 1953- アカシ, カズミ, 1953- ( 00400750 )Authorities
Publication, Distribution, etc.
Publication Date
2004.6
Publication Date (W3CDTF)
2004
Extent
205p