Handbook of CRM : achieving excellence in customer management / Adrian Payne.

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Material Type: 図書
ISBN: 0750664371 (ISBN-10 : pbk.)
9780750664370 (ISBN-13)
Title: Handbook of CRM : achieving excellence in customer management / Adrian Payne.
Author Heading: Payne, Adrian.
Publication, Distribution, etc.: Amsterdam : Elsevier
Burlington, MA : Elsevier
Publication Date: 2006.
Publication Date (W3CDTF): 2006
Extent: xx, 438 p. : ill. ; 24 cm.
Place of Publication (Country Code): NL
Text Language Code: eng
Subject Heading: Customer relations.
Relationship marketing -- Management.
LCC: HF5415.5
DDC: 658.812
NDLC: DH441
Note (Bibliography): Includes bibliographical references (p. [408]-429) and index.
Holding library: 国立国会図書館
Call No.: DH441-B7
Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 000007997809
http://id.ndl.go.jp/bib/000007997809
RLIN No.: CUBGGLAD185462439-B
Cataloging Rule: Anglo-American Cataloging Rules
Bibliographic Record Category (NDL): 211