The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell.

• Material Type: 図書
• ISBN: 1403981973; 9781403981974; 0230604064
• Title: The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell.
• Edition: 1st ed.
• Author Heading: Fornell, Claes.
• Publication, Distribution, etc.: New York : Palgrave Macmillan
• Publication Date: 2007.
• Publication Date (W3CDTF): 2007
• Extent: viii, 247 p. : ill. ; 25 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Consumer satisfaction.; Consumers' preferences.; Customer relations.
• LCC: HF5415.335
• DDC: 658.8/343
• NDLC: DH441
• Note (General): Related URL: Table of contents only http: //www.loc.gov/catdir/toc/ecip0720/2007024932.html.; Related URL: Contributor biographical information http: //www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html.; Related URL: Publisher description http: //www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html.
• Note (Bibliography): Includes bibliographical references (p. [231]-237) and index.
• Holding library: 国立国会図書館
• Call No.: DH441-B16
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000009432975; http://id.ndl.go.jp/bib/000009432975
• LC Control Number: 2007024932; https://lccn.loc.gov/2007024932
• OCLC No.: 145396504; https://www.worldcat.org/oclc/145396504
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: IntroductionThe big pictureThe science of customer satisfaction...