顧客はサービスを買っている : 顧客満足向上の鍵を握る事前期待のマネジメント

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Material Type: 図書
ISBN: 978-4-478-00667-2
Title: 顧客はサービスを買っている : 顧客満足向上の鍵を握る事前期待のマネジメント
Title Transcription: コキャクワサービスオカッテイル : コキャクマンゾクコウジョウノカギオニギルジゼンキタイノマネジメント
Author/Editor: 諏訪良武著
北城恪太郎監修
Author Heading: 諏訪, 良武スワ, ヨシタケ ( 01150075 )Authorities
北城, 恪太郎, 1944- キタシロ, カクタロウ, 1944- ( 00968451 )Authorities
Publication, Distribution, etc.: 東京 : ダイヤモンド社
Publication Date: 2009.1
Publication Date (W3CDTF): 2009
Extent: 205p
Size: 20cm
Place of Publication (Country Code): JP
Text Language Code: jpn
Subject Heading: サービスサービス ( 00569923 )Authorities
NDC 9th ed.: 673 : Mercantile business
NDLC: DH441
Target Audience: 一般
Note (Bibliography): 文献あり
Price: 1600円
Holding library: 国立国会図書館
Call No.: DH441-J194
Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 000009993559
http://id.ndl.go.jp/bib/000009993559
National Bibliography No. (JPNO): 21534999
NS-MARC No.: 094072100
Cataloging Rule: Nippon Cataloguing Rules 1987 Revised Edition
Bibliographic Record Category (NDL): 112