A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller.

• Material Type: 図書
• ISBN: 9781576755822 (pbk. : alk. paper); 1576755827 (pbk. : alk. paper)
• Title: A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller.
• Edition: 2nd ed.
• Series Title: BK business book
• Author Heading: Barlow, Janelle, 1943- ( 00761988 )Authorities; Møller, Claus, 1942- ( 00761989 )Authorities
• Publication, Distribution, etc.: San Francisco, Calif. : Berrett-Koehler Publishers
• Publication Date: c2008.
• Publication Date (W3CDTF): 2008
• Extent: x, 287 p. : ill. ; 23 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Consumer complaints.; Customer services.
• LCC: HF5415.52
• DDC: 658.8/343
• NDLC: DH441
• Note (Bibliography): Includes bibliographical references (p. 251-271) and index.
• Holding library: 国立国会図書館
• Call No.: DH441-B23
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000010045735; http://id.ndl.go.jp/bib/000010045735
• LC Control Number: 2008017877; https://lccn.loc.gov/2008017877
• OCLC No.: 221141465; https://www.worldcat.org/oclc/221141465
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: A complaint is a gift strategyComplaints: necessary evil or opportunities?Capitalizing on complaints...