顧客「不満足」度のつかみ方・活かし方 : 顧客の本音を引き出し、「業績=顧客の支持率」を達成する

(PHPビジネス新書 ; 087)

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Summary, etc.：: 顧客の「不満」は宝の山！　真の顧客満足を実現し、それを業績に結びつけるための「顧客不満足度調査」の実行と、その活用法を説く。(Provided by: 出版情報登録センター（JPRO）)

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Material Type: 図書
ISBN: 978-4-569-70756-3
Title: 顧客「不満足」度のつかみ方・活かし方 : 顧客の本音を引き出し、「業績=顧客の支持率」を達成する
Title Transcription: コキャクフマンゾクドノツカミカタイカシカタ : コキャクノホンネオヒキダシギョウセキ = コキャクノシジリツオタッセイスル
Author/Editor: 武田哲男著
Series Title: PHPビジネス新書 ; 087
Author Heading: 武田, 哲男タケダ, テツオ ( 00187307 )Authorities
Publication, Distribution, etc.: 東京 : PHP研究所
Publication Date: 2009.3
Publication Date (W3CDTF): 2009
Extent: 197p
Size: 18cm
Place of Publication (Country Code): JP
Text Language Code: jpn
Subject Heading: CRM ( 01062215 )Authorities
NDC 9th ed.: 673.3 : Mercantile business
NDLC: DH441
Target Audience: 一般
Note (General): 並列シリーズ名: PHP business shinsho
Price: 800円
Holding library: 国立国会図書館
Call No.: DH441-J228
Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 000010056904
http://id.ndl.go.jp/bib/000010056904
National Bibliography No. (JPNO): 21561368
NS-MARC No.: 094561600
Cataloging Rule: Nippon Cataloguing Rules 1987 Revised Edition
Bibliographic Record Category (NDL): 112