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お店のクレーム解決力 : トラブルがお客を増やすチャンスに変わる

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お店のクレーム解決力 : トラブルがお客を増やすチャンスに変わる

Call No. (NDL)
DH441-J352
Bibliographic ID of National Diet Library
000010642250
Material type
図書
Author
小澤信夫 著
Publisher
ダイヤモンド・フリードマン社
Publication date
2009.12
Material Format
Paper
Capacity, size, etc.
191p ; 19cm
NDC
673.3
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Northern Japan

  • 青森県立図書館

    Paper
    Call No.:
    673.3-オザワ*ノ
    Book Registration Number:
    10214055835
  • 山形県立図書館

    Paper
    Call No.:
    673.3-オザ
    Book Registration Number:
    108232573

Kanto

  • 岡山県立図書館

    Paper
    Call No.:
    673.3/オサ10/
    Book Registration Number:
    0009770967
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    Paper
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Paper

Material Type
図書
ISBN
978-4-478-09014-5
Title Transcription
オミセ ノ クレーム カイケツリョク : トラブル ガ オキャク オ フヤス チャンス ニ カワル
Author/Editor
小澤信夫 著
Author Heading
小澤, 信夫 オザワ, ノブオ ( 01183869 )Authorities
Publication Date
2009.12
Publication Date (W3CDTF)
2009
Extent
191p