Smiling down the line : info-service work in the global economy / Bob Russell.

• Material Type: 図書
• ISBN: 9781442609815 (pbk.); 1442609818 (pbk.); 9781442639942 (bound); 1442639946 (bound)
• Title: Smiling down the line : info-service work in the global economy / Bob Russell.
• Series Title: Studies in comparative political economy and public policy ; 33
• Author Heading: Russell, Bob, 1950-
• Publication, Distribution, etc.: Toronto : University of Toronto Press
• Publication Date: c2009.
• Publication Date (W3CDTF): 2009
• Extent: xvi, 326 p. ; 23 cm.
• Place of Publication (Country Code): CA
• Text Language Code: eng
• Subject Heading: Call center agents -- Employment.; Call center agents -- Social conditions.; Call centers -- Management.; Agents de centre d'appels -- Travail.; Agents de centre d'appels -- Conditions sociales.; Centres d'appels (Affaires) -- Gestion.
• LCC: HE8788
• DDC: 331.2/041658812
• NDLC: DK348
• Note (Bibliography): Includes bibliographical references and index.
• Holding library: 国立国会図書館
• Call No.: DK348-B19
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000010963010; http://id.ndl.go.jp/bib/000010963010
• OCLC No.: 321961555; https://www.worldcat.org/oclc/321961555
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: New workplaces : the call centreThe call-centre case studiesMaking a new occupation...