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Table of Contents
Chapter1 いま、求められるのはホスピタリティ
Chapter2 ホスピタリティを実践する心構えと基礎
Chapter3 ホスピタリティを発揮する
Chapter4 ホスピタリティの真価を発揮する
Chapter5 お客さまの気持ちから学ぶホスピタリティ実践術
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- Material Type
- 図書
- ISBN
- 978-4-7650-1037-5
- Title Transcription
- ホスピタリティ センス : オモテナシ ノ ココロ ノ ミガキカタ
- Author/Editor
- 長塚孝子 著
- Author Heading
- 長塚, 孝子 ナガツカ, タカコ ( 00975854 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2009.7
- Publication Date (W3CDTF)
- 2009
- Extent
- 216p