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ナースのためのクレーム対応術 : 苦情を「患者満足」へつなげるポイント

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ナースのためのクレーム対応術 : 苦情を「患者満足」へつなげるポイント

Call No. (NDL)
EG231-J488
Bibliographic ID of National Diet Library
000011055574
Material type
図書
Author
関根健夫, 杉山真知子 著
Publisher
中央法規出版
Publication date
2010.12
Material Format
Paper
Capacity, size, etc.
181p ; 21cm
NDC
498.163
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Northern Japan

  • 北海道立図書館

    Paper
    Call No.:
    498.14/NA
    Book Registration Number:
    1110082243
  • 山形県立図書館

    Paper
    Call No.:
    492.983-セキ
    Book Registration Number:
    108363376

Kanto

  • 福井県立図書館

    Paper
    Call No.:
    498.1/セキネ
    Book Registration Number:
    1015690280
  • CiNii Research

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    Paper
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Paper

Material Type
図書
ISBN
978-4-8058-3393-3
Title Transcription
ナース ノ タメノ クレーム タイオウジュツ : クジョウ オ カンジャ マンゾク エ ツナゲル ポイント
Author/Editor
関根健夫, 杉山真知子 著
Author Heading
関根, 健夫, 1955- セキネ, タケオ, 1955- ( 00182125 )Authorities
杉山, 真知子 スギヤマ, マチコ ( 01217718 )Authorities
Publication, Distribution, etc.
Publication Date
2010.12
Publication Date (W3CDTF)
2010
Extent
181p