Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver.

• Material Type: 図書
• ISBN: 9780765617705 (cloth : alk. paper)
• Title: Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver.
• Edition: 2nd ed.
• Author Heading: Oliver, Richard L., 1945-
• Publication, Distribution, etc.: Armonk, N.Y. : M.E. Sharpe
• Publication Date: c2010.
• Publication Date (W3CDTF): 2010
• Extent: xxii, 519 p. : ill. ; 27 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Consumer satisfaction.; Consumer satisfaction -- Evaluation.; Verbraucherzufriedenheit.; Consumentengedrag.; Tevredenheid.; Consumer behavior.
• LCC: HF5415.335
• DDC: 658.8/12
• NDLC: DH413
• Note (General): Related URL: Table of contents only http: //catdir.loc.gov/catdir/toc/ecip0828/2008039870.html.; Related URL: http: //bvbr.bib-bvb.de: 8991/F?func=service&doc_library=BVB01&doc_number=018752954&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
• Note (Bibliography): Includes bibliographical references and index.
• Holding library: 国立国会図書館
• Call No.: DH413-B52
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000011178951; http://id.ndl.go.jp/bib/000011178951
• LC Control Number: 2008039870; https://lccn.loc.gov/2008039870
• OCLC No.: 249134746; https://www.worldcat.org/oclc/249134746
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: Introduction: What is satisfaction?pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensionsExpectations and relat...