図書

苦情対応カウンセリング : どんなやっかいなクレームでも心を読めば解決法が見えてくる

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苦情対応カウンセリング : どんなやっかいなクレームでも心を読めば解決法が見えてくる

Call No. (NDL)
DH441-J644
Bibliographic ID of National Diet Library
000011305783
Material type
図書
Author
清水武夫 著
Publisher
生産性出版
Publication date
2011.10
Material Format
Paper
Capacity, size, etc.
238p ; 19cm
NDC
673.3
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Detailed bibliographic record

Summary, etc.:

心理学の知識を使って、難なく解決。(Provided by: 出版情報登録センター(JPRO))

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Paper

Material Type
図書
ISBN
978-4-8201-1987-6
Title Transcription
クジョウ タイオウ カウンセリング : ドンナ ヤッカイナ クレーム デモ ココロ オ ヨメバ カイケツホウ ガ ミエテクル
Author/Editor
清水武夫 著
Author Heading
清水, 武夫, 1943- シミズ, タケオ, 1943- ( 001092495 )Authorities
Publication, Distribution, etc.
Publication Date
2011.10
Publication Date (W3CDTF)
2011
Extent
238p