Listening to the customer

• Material Type: 図書
• ISBN: 9781598847994 (pbk. : acid-free paper); 1598847996 (pbk. : acid-free paper); 9781598848007 (ebook); 1598848003 (ebook)
• Title: Listening to the customer
• Author/Editor: Peter Hernon and Joseph R. Matthews.
• Author Heading: Hernon, Peter ( 00895728 )Authorities; Matthews, Joseph R.
• Publication, Distribution, etc.: Santa Barbara, California : Libraries Unlimited
• Publication Date: [2011]
• Publication Date (W3CDTF): 2011
• Extent: xiii, 201 pages
• Size: 26 cm
• Place of Publication (Country Code): US
• Text Language Code: eng
• Content Type: text
• Media Type: unmediated
• Carrier Type: volume
• Subject Heading: Libraries--United States--Evaluation.; Public services (Libraries)--United States--Evaluation.; Libraries--Public relations--United States.; Libraries--User satisfaction--United States.; Customer services--Evaluation.; Consumer satisfaction--Evaluation.
• LCC: Z678.85
• DDC: 025.10973
• NDLC: UL511
• Target Audience: 一般
• Note (Bibliography): Includes bibliographical references and index.
• Holding library: 国立国会図書館
• Call No.: UL511-B81
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 023682380; http://id.ndl.go.jp/bib/023682380
• LC Control Number: 2011002763; https://lccn.loc.gov/2011002763
• OCLC No.: 701242220; https://www.worldcat.org/oclc/701242220
• Cataloging Rule: RDA
• Bibliographic Record Category (NDL): 211

• Contents: Listening to and valuing customer commentsObtaining staff buy-inMethodologies (structured and solicited approaches) to gathering voice-of-the-customer...