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Table of Contents
★第一章 心を交わす ~身だしなみ、挨拶・態度、話し方~
★第二章 信頼を築く ~心構え~
★第三章 誠心誠意、対応する~聞き方、お詫び・クレーム対応~
★第四章 喜んでいただく~情報を集める、伝える~
【巻末付録】 お祝い、お悔やみ、お返し、お見舞い----高島屋に伝わる「贈り物」の豆知識
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Northern Japan
札幌市中央図書館
Paper- 673.8/シ/
- 0180518664
秋田県立図書館
Paper- 673.8/シニ/
- 123380859
山形県立図書館
Paper- 673.838-シキ
- 108769623
Kanto
さいたま市立中央図書館
Paper- 673.83 シキ
- 01190258051
千葉市中央図書館
Paper
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Bibliographic Record
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- Material Type
- 図書
- ISBN
- 978-4-09-310827-0
- Title Transcription
- ニホンバシ タカシマヤ メイコンシェルジュ ニ マナブ ヒト ノ ココロ オ ウゴカス キズカイリョク
- Author/Editor
- 敷田正法 著
- Author Heading
- 敷田, 正法, 1947- シキタ, マサノリ, 1947- ( 001176091 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2014.9
- Publication Date (W3CDTF)
- 2014
- Extent
- 191p