図書

Capturing loyalty : how to measure, generate, and profit from highly satisfied customers

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Capturing loyalty : how to measure, generate, and profit from highly satisfied customers

Call No. (NDL)
DH441-B77
Bibliographic ID of National Diet Library
028205799
Material type
図書
Author
John A. Larson and Bennett E. McClellanほか
Publisher
Praeger, an imprint of ABC-CLIO, LLC
Publication date
[2017]
Material Format
Paper
Capacity, size, etc.
xviii, 197 pages ; 25 cm
NDC
-
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Paper

Material Type
図書
ISBN
9781440856563 (alk. paper)
Title
Capturing loyalty : how to measure, generate, and profit from highly satisfied customers
Author/Editor
John A. Larson and Bennett E. McClellan
foreword by Maxine Clark.
Author Heading
Larson, John A., 1947-
McClellan, Bennett E.
Publication, Distribution, etc.
Santa Barbara, California : Praeger, an imprint of ABC-CLIO, LLC (出版)
Publication Date
[2017]
Publication Date (W3CDTF)
2017
Extent
xviii, 197 pages
Size
25 cm