人と企業の真の価値を高めるヒント

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Summary, etc.：: 「顧客満足」はなぜ大事なのか。それを実現するための企業・リーダーシップ・「社風」はどう作るのか。ロングセラーを新装復刊(Provided by: 出版情報登録センター（JPRO）)

Author introduction：: 大久保寛司大久保寛司 1949年生まれ。73年、日本アイ・ビー・エム（IBM）入社。本社業務改革推進本部等を経て、98年にCS部長に就任。巨人IBMを顧客志向体質に変える。2000年に退職し、「人と経営研究所所長」。他に、ナレッジマネジメント学会理事などを務めている。企業はもとより、医療、自治体...

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