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Delivering quality service : balancing customer perceptions and expectations [: pbk]

Delivering quality service : balancing customer perceptions and expectations [: pbk]
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Press[2010], c1990
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations : hbk.

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations : hbk.
Paper図書
Leonard L. Berry, Kent D. SeltmanMcGraw-Hillc2008
Other Libraries in Japan
  • Author HeadingBerry, Leonard L. Seltman, Kent D.

全米No.1クリニックが教える最強のマネジメント

全米No.1クリニックが教える最強のマネジメント
Paper図書
レナード・L・ベリー, ケント・D・セルトマン 著, 近藤隆文 訳アチーブメント2018.10<EG231-L872>
National Diet LibraryOther Libraries in Japan

Discovering the soul of service : the nine drivers of sustainable business success

Discovering the soul of service : the nine drivers of sustainable business success
Paper図書
Leonard L. BerryFree Pressc1999
Other Libraries in Japan
  • Author HeadingBerry, Leonard L.

On great service : a framework for action

On great service : a framework for action
Paper図書
Leonard L. BerryFree Pressc1995
Other Libraries in Japan
  • Author HeadingBerry, Leonard L.

メイヨー・クリニック奇跡のサービスマネジメント : すべてのサービスは患者のために

メイヨー・クリニック奇跡のサービスマネジメント : すべてのサービスは患者のために
Paper図書
レナード・L.ベリー, ケント・D.セルトマン 著, 古川奈々子 訳マグロウヒル・エデュケーション2010.12<EG231-J493>
National Diet LibraryOther Libraries in Japan

すべてのサービスは患者のために : 伝説の医療機関《メイヨー・クリニック》に学ぶサービスの核心

すべてのサービスは患者のために : 伝説の医療機関《メイヨー・クリニック》に学ぶサービスの核心
Paper図書
レナード・L.ベリー, ケント・D.セルトマン 著, 古川奈々子 訳マグロウヒル・エデュケーション2009.1<EG231-J292>
National Diet LibraryOther Libraries in Japan

Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper

Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper
Paper図書
A. Parasuraman, Valarie A. Zeithaml and Leonard L. BerryMarketing Science Institutec1994
Other Libraries in Japan
  • Author HeadingParasuraman, A. Zeithaml, Valarie A. Berry, Leonard L. Marketing Science Institute

Ten lessons for improving service quality

Ten lessons for improving service quality
Paper図書
Leonard L. Berry, A. Parasuraman, Valarie A. ZeithamlMarketing Science Institutec1993
Other Libraries in Japan
  • Author HeadingBerry, Leonard L. Parasuraman, A. Zeithaml, Val...

Marketing services : competing through quality

Marketing services : competing through quality
Paper図書
Leonard L. Berry, A. ParasuramanFree Pressc1991
Other Libraries in Japan
  • Author HeadingBerry, Leonard L. Parasuraman, A.

The nature and determinants of customer expectations of service

The nature and determinants of customer expectations of service
Paper図書
Valarie A. Zeithaml, Leonard L. Berry, A. ParasuramanMarketing Science Institutec1991
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Berry, Leonard L. Parasuraman, A.

Delivering quality service : balancing customer perceptions and expectations

Delivering quality service : balancing customer perceptions and expectations
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Pressc1990
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.

An empirical examination of relationships in an extended service quality model

An empirical examination of relationships in an extended service quality model
Paper図書
A. Parasuraman, Leonard L. Berry, Valarie A. ZeithamlMarketing Science Institutec1990
Other Libraries in Japan
  • Author HeadingParasuraman, A. Berry, Leonard L. Zeithaml, Valarie A. Marketin...

成功企業のサービス戦略 : 顧客を魅了しつづけるための9つの原則

成功企業のサービス戦略 : 顧客を魅了しつづけるための9つの原則
Paper図書
レオナルド・ベリー 著, 和田正春 訳ダイヤモンド社2001.2<DH441-G703>
National Diet LibraryOther Libraries in Japan

Service quality : a profit strategy for financial institutions

Service quality : a profit strategy for financial institutions
Paper図書
Leonard L. Berry, David R. Bennett, Carter W. BrownDow Jones-Irwin1988
Other Libraries in Japan
  • Author HeadingBerry, Leonard L. Bennett, David R. Brown, Cart...

Communication and control processes in the delivery of service quality

Communication and control processes in the delivery of service quality
Paper図書
by Valarie A. Zeithaml, Leonard L. Berry and A. ParasuramanMarketing Science Institutec1987
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. Marketing Sci...

Servqual : a multiple-item scale for measuring customer perceptions of service quality

Servqual : a multiple-item scale for measuring customer perceptions of service quality
Paper図書
by A. Parasuraman, Valarie Zeithaml, and Leonard L. BerryMarketing Science Institute1986
Other Libraries in Japan
  • Author HeadingParasuraman, A. Zeithaml, Valarie A. Berry, Leonard L. Marketing Science Institute

Bankers who sell : improving selling effectiveness in banking

Bankers who sell : improving selling effectiveness in banking
Paper図書
Leonard L. Berry, Charles M. Futrell, Michael R. BowersBank Marketing Associationc1985
Other Libraries in Japan
  • Author HeadingBerry, Leonard L. Futrell, Charles Bowers, Mich...

Marketing financial services : a strategic vision

Marketing financial services : a strategic vision
Paper図書
James H. Donnelly, Jr., Leonard L. Berry, Thomas W. ThompsonDow Jones-Irwinc1985
Other Libraries in Japan
  • Author HeadingDonnelly, James H. Berry, Leonard L. Thompson, Thomas W. (Thomas W...

A conceptual model of service quality and its implications for future research

A conceptual model of service quality and its implications for future research
Paper図書
by A. Parasuraman, Valarie A. Zeithaml and Leonard L. BerryMarketing Science Institute1984
Other Libraries in Japan
  • Author HeadingParasuraman, A. Zeithaml, Valarie A. Berry, Leonard L. Marketing Science Institute
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