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ジャスト・スタート : 起業家に学ぶ予測不能な未来の生き抜き方

ジャスト・スタート : 起業家に学ぶ予測不能な未来の生き抜き方
Paper図書
レオナード・A・シュレシンジャー, チャールズ・F・キーファー, ポール・B・ブラウン 著, 清水由貴子 訳阪急コミュニケーションズ2013.8<DH211-L198>
National Diet LibraryOther Libraries in Japan
  • Author HeadingSchlesinger, Leonard A Kiefer, Charles F Brown, Paul...

What great service leaders know and do : creating breakthroughs in service firms

What great service leaders know and do : creating breakthroughs in service firms
Paper図書
James L. Heskett, W. Earl Sasser Jr., Leonard A. SchlesingerBerrett-Koehlerc2015
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A.

バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる

バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる
Paper図書
ジェームス・L.ヘスケット, W.アール・サッサー, レオナード・A.シュレシンジャー 著, 山本昭二, 小野譲司 訳日本経済新聞社2004.12<DH211-H454>
National Diet LibraryOther Libraries in Japan
  • Author HeadingHeskett, James L Sasser, W. Earl Schlesinger, Leonard A 山本, 昭二, 1959- 小野, 譲司

Just start : take action, embrace uncertainty, create the future

Just start : take action, embrace uncertainty, create the future
Paper図書
Leonard A. Schlesinger, Charles F. Kiefer with Paul B. BrownHarvard Business Review Pressc2012
Other Libraries in Japan
  • Author HeadingSchlesinger, Leonard A. Kiefer, Charles F Brown, Pau...

カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略

カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略
Paper図書
ジェームス・L.ヘスケット, W.アール・サッサー・ジュニア, レオナード・A.シュレシンジャー 著, 島田陽介 訳日本経済新聞社1998.2<DH441-G224>
National Diet LibraryOther Libraries in Japan
  • Author HeadingHeskett, James L Sasser, W. Earl Schlesinger, Leonard A 島田, 陽介, 1936-

The value profit chain : treat employees like customers and customers like employees : [pbk.]

The value profit chain : treat employees like customers and customers like employees : [pbk.]
Paper図書
James L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerFree Pressc2003
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A.

Chronicles of corporate change : management lessons from AT&T and its offspring / Leonard A. Schlesinger ... [et al.].

Chronicles of corporate change : management lessons from AT&T and its offspring / Leonard A. Schlesinger ... [et al.].
Paper図書
Lexington Booksc1987.<DH26-A23>
National Diet Library
  • Author HeadingSchlesinger, Leonard A American Telephone and Telegr...

Quality of work life and the supervisor / Leonard A. Schlesinger.

Quality of work life and the supervisor / Leonard A. Schlesinger.
Paper図書
Praeger1982.<DH311-A12>
National Diet Library
  • Author HeadingSchlesinger, Leonard A

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Paper図書
James L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerFree Pressc1997
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A.

ペプシコ : 本社からの眺め

ペプシコ : 本社からの眺め
Paper図書
Dena Votroubek作成 ; 小林喜一郎訳慶應義塾大学ビジネス・スクールc2000
Other Libraries in Japan
  • Author HeadingVotroubek, Dena Applegate, Lynda M. Schlesinger, Leonard A. 小林, 喜一郎 慶應義塾大学ビジネス・スクール

Saving customers with service recovery

Saving customers with service recovery
Recording Media映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A. UNICAL International

The Lifetime value of customers

The Lifetime value of customers
Recording Media映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A. UNICAL International

Listening to customers

Listening to customers
Recording Media映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A. UNICAL International

The service-profit link

The service-profit link
Recording Media映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1993, c1995
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A. UNICAL International

Mobilizing people for breakthrough service

Mobilizing people for breakthrough service
Recording Media映像資料
James L. Heskett, W. Earl Sasser. Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1993, c1995
Other Libraries in Japan
  • Author HeadingHeskett, James L. Sasser, W. Earl Schlesinger, Leonard A. UNICAL International

タコ・ベル社

タコ・ベル社
Paper図書
Roger Hallowell作成 ; Leonard A. Schlesinger監修 ; 奥村昭博翻訳監修慶應義塾大学ビジネス・スクール1994.6, c1991
Other Libraries in Japan
  • Author HeadingHallowell, Roger Schlesinger, Leonard A. 奥村, 昭博 慶應義塾大学ビジネス・スクール

The management game

The management game
Paper図書
Ardis Burst and Leonard A. SchlesingerPenguin Books1988
Other Libraries in Japan
  • Author HeadingBurst, Ardis Schlesinger, Leonard A.

The management game pbk.

The management game pbk.
Paper図書
Ardis Burst, Leonard SchlesingerSidgwick & Jackson1988
Other Libraries in Japan
  • Author HeadingBurst, Ardis Schlesinger, Leonard A.

Chronicles of corporate change : management lessons from AT&T and its offspring

Chronicles of corporate change : management lessons from AT&T and its offspring
Paper図書
Leonard A. Schlesinger ... [et al.]Lexington Booksc1987
Other Libraries in Japan
  • Author HeadingSchlesinger, Leonard A. American Telephone and Teleg...

The management game

The management game
Paper図書
Ardis Burst and Leonard A. SchlesingerViking1987
Other Libraries in Japan
  • Author HeadingBurst, Ardis Schlesinger, Leonard A.
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