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Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.

Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
Paper図書
ASQ Quality Pressc2010.<DH441-B32>
National Diet Library
  • LCCHF5415.525

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.
Paper図書
McGraw-Hillc2001.<DH441-A15>
National Diet Library
  • LCCHF5415.525

Developing churn models using data mining techniques and social network analysis

Developing churn models using data mining techniques and social network analysis
Paper図書
Goran Klepac, Robert Kopal, Leo MršićInformation Science Reference, an imprint of IGI Globalc2015
Other Libraries in Japan
  • LCCHF5415.525

Harvard business review on increasing customer loyalty

Harvard business review on increasing customer loyalty
Paper図書
Harvard Business Review Pressc2011
Other Libraries in Japan
  • LCCHF5415.525

Game-based marketing : inspire customer loyalty through rewards, challenges, and contests : cloth

Game-based marketing : inspire customer loyalty through rewards, challenges, and contests : cloth
Paper図書
Gabe Zichermann and Joselin LinderJ. Wileyc2010
Other Libraries in Japan
  • LCCHF5415.525

Getting naked : a business fable about shedding the three fears that sabotage client loyalty 1st ed

Getting naked : a business fable about shedding the three fears that sabotage client loyalty 1st ed
Paper図書
Patrick LencioniJossey-Bassc2010
Other Libraries in Japan
  • LCCHF5415.525

Beyond the ultimate question : a systematic approach to improve customer loyalty

Beyond the ultimate question : a systematic approach to improve customer loyalty
Paper図書
Bob E. HayesASQ Quality Press2009
Other Libraries in Japan
  • LCCHF5415.525

Scoring points : how Tesco continues to win customer loyalty : pbk 2nd ed

Scoring points : how Tesco continues to win customer loyalty : pbk 2nd ed
Paper図書
Clive Humby, Terry Hunt and Tim PhillipsKogan Page2008, c2007
Other Libraries in Japan
  • LCCHF5415.525

Scoring points : how Tesco continues to win customer loyalty : hbk 2nd ed

Scoring points : how Tesco continues to win customer loyalty : hbk 2nd ed
Paper図書
Clive Humby, Terry Hunt and Tim PhillipsKogan Pagec2007
Other Libraries in Japan
  • LCCHF5415.525

Predicting market success : new ways to measure customer loyalty and engage customers with your brand

Predicting market success : new ways to measure customer loyalty and engage customers with your brand
Paper図書
Robert PassikoffJohn Wiley & Sonsc2006
Other Libraries in Japan
  • LCCHF5415.525

Loyalty myths : hyped strategies that will put you out of business--and proven tactics that really work cloth

Loyalty myths : hyped strategies that will put you out of business--and proven tactics that really work cloth
Paper図書
Timothy L. Keiningham ... [et al.]John Wiley & Sonsc2005
Other Libraries in Japan
  • LCCHF5415.525

Scoring points : how Tesco is winning customer loyalty

Scoring points : how Tesco is winning customer loyalty
Paper図書
Clive Humby & Terry Hunt with Tim PhillipsKogan Page2003
Other Libraries in Japan
  • LCCHF5415.525

Making rain : the secrets of building lifelong client loyalty

Making rain : the secrets of building lifelong client loyalty
Paper図書
Andrew SobelJ. Wileyc2003
Other Libraries in Japan
  • LCCHF5415.525

Customer loyalty programmes and clubs 2nd ed

Customer loyalty programmes and clubs 2nd ed
Paper図書
Stephan A. ButscherGowerc2002
Other Libraries in Japan
  • LCCHF5415.525

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
Paper図書
Bryan P. BergeronMcGraw-Hillc2001
Other Libraries in Japan
  • LCCHF5415.525

E-service : 24 ways to keep your customers when the competition is just a click away

E-service : 24 ways to keep your customers when the competition is just a click away
Paper図書
Ron Zemke, Tom ConnellanAMACOMc2001
Other Libraries in Japan
  • LCCHF5415.525

What customers like about you : adding emotional value for service excellence and competitive advantage : pbk

What customers like about you : adding emotional value for service excellence and competitive advantage : pbk
Paper図書
David FreemantleNicholas Brealey Pub.1999, c1998
Other Libraries in Japan
  • LCCHF5415.525

Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an e-commerce environment

Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an e-commerce environment
Paper図書
Kathleen SindellDearborn Financial Pub.c2000
Other Libraries in Japan
  • LCCHF5415.525

Customer clubs and loyalty programmes : a practical guide : hard

Customer clubs and loyalty programmes : a practical guide : hard
Paper図書
Stephan A. ButscherGowerc1998
Other Libraries in Japan
  • LCCHF5415.525

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