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Smiling down the line : info-service work in the global economy / Bob Russell. (Studies in comparative political economy and public policy ; 33)

Smiling down the line : info-service work in the global economy / Bob Russell. (Studies in comparative political economy and public policy ; 33)
Paper図書
University of Toronto Pressc2009.<DK348-B19>
National Diet Library
  • Subject Heading...al conditions. Call centers -- Management. Agents de centre d'appels --...

Call centers for dummies 2nd ed

Call centers for dummies 2nd ed
Paper図書
by Réal Bergevin ... [et al.]J. Wiley & Sons Canadac2010.
Other Libraries in Japan
  • Subject HeadingCall centers -- Management
  • Subject Heading (ID)Call centers -- Management

Call center management on fast forward : succeeding in today's dynamic customer contact environment updated and expanded ed.

Call center management on fast forward : succeeding in today's dynamic customer contact environment updated and expanded ed.
Paper図書
Brad ClevelandICMI Pressc2006
Other Libraries in Japan
  • Subject HeadingCall centers -- Management
  • Subject Heading (ID)Call centers -- Management

Gower handbook of call and contact centre management

Gower handbook of call and contact centre management
Paper図書
edited by Natalie CalvertGowerc2004
Other Libraries in Japan
  • Subject HeadingCall centers -- Management
  • Subject Heading (ID)Call centers -- Management

Bottom-line call center management : creating a culture of accountability and excellent customer service

Bottom-line call center management : creating a culture of accountability and excellent customer service
Paper図書
David L. ButlerElsevier Butterworth-Heinemann2004
Other Libraries in Japan
  • Subject HeadingCall centers -- Management
  • Subject Heading (ID)Call centers -- Management

Global call centers : achieving outstanding customer service across cultures & time zones

Global call centers : achieving outstanding customer service across cultures & time zones
Paper図書
Erik GraneredNicholas Brealey International2005
Other Libraries in Japan
  • Subject HeadingCall centers Call centers -- Management Customer services
  • Subject Heading (ID)Call centers Call centers -- Management Customer services

Smiling down the line : info-service work in the global economy : cloth : paper

Smiling down the line : info-service work in the global economy : cloth : paper
Paper図書
Bob RussellUniversity of Toronto Pressc2009
Other Libraries in Japan
  • Subject Heading...ial conditions Call centers -- Management Agents de centre d'appels -- ...
  • Subject Heading (ID)...ial conditions Call centers -- Management Agents de centre d'appels -- ...

Performance analysis and optimization of inbound call centers

Performance analysis and optimization of inbound call centers
Paper図書
Raik StolletzSpringerc2003
Other Libraries in Japan
  • Subject HeadingCall centers -- Management Call centers -- Mathematical ...
  • Subject Heading (ID)Call centers -- Management Call centers -- Mathematical ...

Wake up your call center : humanizing your interaction hub 3rd ed

Wake up your call center : humanizing your interaction hub 3rd ed
Paper図書
Rosanne D'AusilioIchor Business Booksc2000
Other Libraries in Japan
  • Subject HeadingCustomer services -- Management Call centers -- Management
  • Subject Heading (ID)Customer services -- Management Call centers -- Management

Call center management on fast forward : succeeding in today's dynamic inbound environment 1st ed

Call center management on fast forward : succeeding in today's dynamic inbound environment 1st ed
Paper図書
Brad Cleveland & Julia MaybenCall Center Pressc1997
Other Libraries in Japan
  • Subject HeadingCall centers -- Management
  • Subject Heading (ID)Call centers -- Management

A practical guide to call center technology

A practical guide to call center technology
Paper図書
by Andrew J. Waite.2001
Other Libraries in Japan
  • Subject HeadingCall centers -- Management. Customer services -- Managem...
  • Subject Heading (ID)Call centers -- Management. Customer services -- Managem...

Cases in call center management : great ideas (th)at work : pbk

Cases in call center management : great ideas (th)at work : pbk
Paper図書
Richard Feinberg, Ko de Ruyter, Lynne BenningtonIchor Business Booksc2005
Other Libraries in Japan
  • Subject HeadingCall centers -- Management -- Case studies
  • Subject Heading (ID)Call centers -- Management -- Case studies

ICMI's call center management dictionary : the essential reference for contact center, help desk and customer care professionals

ICMI's call center management dictionary : the essential reference for contact center, help desk and customer care professionals
Paper図書
Brad ClevelandCall Center Pressc2003
Other Libraries in Japan
  • Subject HeadingCall centers -- Management -- Dictionaries Customer serv...
  • Subject Heading (ID)Call centers -- Management -- Dictionaries Customer serv...

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