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Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. 2nd ed.

Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. 2nd ed.
Paper図書
M.E. Sharpec2010.<DH413-B52>
National Diet Library
  • Subject HeadingConsumer satisfaction. Consumer satisfaction -- Evaluation. Verbraucherzufriedenheit. Con...

Best practices of governance for state statutory bodies in Sarawak

Best practices of governance for state statutory bodies in Sarawak
Paper図書
Ambrose anak Dango.UNIMAS Publisher2017.<AM12-391-P5>
National Diet Library

Listening to the customer

Listening to the customer
Paper図書
Peter Hernon and Joseph R. Matthews.Libraries Unlimited[2011]<UL511-B81>
National Diet Library

Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams : pbk.

Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams : pbk.
Paper図書
Jim KalbachO'Reillyc2016
Other Libraries in Japan
  • Subject Heading...LC)fst00876403 Consumer satisfaction -- Evaluation. fast (OCoLC)fst00876404
  • Subject Heading (ID)...LC)fst00876403 Consumer satisfaction -- Evaluation. fast (OCoLC)fst00876404

Satisfaction : a behavioral perspective on the consumer : cloth 2nd ed

Satisfaction : a behavioral perspective on the consumer : cloth 2nd ed
Paper図書
Richard L. OliverM.E. Sharpec2010
Other Libraries in Japan

Memorable customer experiences : a research anthology : hbk

Memorable customer experiences : a research anthology : hbk
Paper図書
edited by Adam Lindgreen, Joëlle Vanhamme and Michael B. BeverlandGowerc2009
Other Libraries in Japan

Customer satisfaction : the customer experience through the customer's eyes

Customer satisfaction : the customer experience through the customer's eyes
Paper図書
Nigel Hill, Greg Roche and Rachel AllenCogent2007
Other Libraries in Japan

How to measure customer satisfaction pbk. : alk. paper 2nd ed

How to measure customer satisfaction pbk. : alk. paper 2nd ed
Paper図書
Nigel Hill, John Brierley and Rob MacDougallGowerc2003
Other Libraries in Japan

Modern analysis of customer surveys : with applications using R : print

Modern analysis of customer surveys : with applications using R : print
Paper図書
edited by Ron S. Kenett, Silvia SaliniWiley2012
Other Libraries in Japan

Customer satisfaction evaluation : methods for measuring and implementing service quality

Customer satisfaction evaluation : methods for measuring and implementing service quality
Paper図書
Evangelos Grigoroudis, Yannis SiskosSpringerc2010
Other Libraries in Japan

The dollarization discipline : how smart companies create customer value--and profit from it

The dollarization discipline : how smart companies create customer value--and profit from it
Paper図書
Jeffrey J. Fox, Richard C. GregoryWileyc2004
Other Libraries in Japan

Listening to the customer : pbk

Listening to the customer : pbk
Paper図書
Peter Hernon and Joseph R. MatthewsLibraries Unlimitedc2011
Other Libraries in Japan

Handbook of customer satisfaction and loyalty measurement : hardback 2nd ed

Handbook of customer satisfaction and loyalty measurement : hardback 2nd ed
Paper図書
Nigel Hill and Jim AlexanderGowerc2000
Other Libraries in Japan

Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys

Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys
Paper図書
Trevor M. SpuntCustomer Service Groupc1999
Other Libraries in Japan

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Paper図書
by Terry G. VavraASQ Quality Pressc1997
Other Libraries in Japan

The people measurement manual : measuring attitudes, behaviours and beliefs in your organization alk. paper

The people measurement manual : measuring attitudes, behaviours and beliefs in your organization alk. paper
Paper図書
David WealleansGowerc2003
Other Libraries in Japan

How to measure customer satisfaction : pbk

How to measure customer satisfaction : pbk
Paper図書
Nigel Hill, John Brierley, and Rob MacDougallGowerc1999
Other Libraries in Japan

Satisfaction : a behavioral perspective on the consumer

Satisfaction : a behavioral perspective on the consumer
Paper図書
Richard L. OliverIrwin/McGraw-Hillc1997
Other Libraries in Japan

Measuring and managing customer satisfaction : going for the gold

Measuring and managing customer satisfaction : going for the gold
Paper図書
Sheila KesslerASQC Quality Pressc1996
Other Libraries in Japan

Handbook of customer satisfaction and loyalty measurement : hardback 3rd ed

Handbook of customer satisfaction and loyalty measurement : hardback 3rd ed
Paper図書
Nigel Hill and Jim AlexanderGowerc2006
Other Libraries in Japan
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