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Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)

Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
Paper図書
Sage Publicationsc2004.<DH441-B2>
National Diet Library
  • Subject Heading...t -- Research. Consumer satisfaction -- Research.

From customer retention to a holistic stakeholder management system : living a vision hardcover : alk.

From customer retention to a holistic stakeholder management system : living a vision hardcover : alk.
Paper図書
[edited by] Margit Huber, Susanne O'GormanSpringerc2008
Other Libraries in Japan
  • Subject HeadingCustomer relations Customer loyalty Consumer satisfaction -- Research Total quality management
  • Subject Heading (ID)Customer relations Customer loyalty Consumer satisfaction -- Research Total quality management

Consumer satisfaction : advancements in theory, modeling, and empirical findings

Consumer satisfaction : advancements in theory, modeling, and empirical findings
Paper図書
Alessandro M. PelusoP. Langc2011
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction Consumer satisfaction -- Research -- Methodology Marketing rese...
  • Subject Heading (ID)Consumer satisfaction Consumer satisfaction -- Research -- Methodology Marketing rese...

Service quality : research perspectives : pbk

Service quality : research perspectives : pbk
Paper図書
Benjamin Schneider, Susan S. WhiteSage Publicationsc2004
Other Libraries in Japan
  • Subject Heading...nt -- Research Consumer satisfaction -- Research
  • Subject Heading (ID)...nt -- Research Consumer satisfaction -- Research

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover
Paper図書
Derek R. AllenASQ Quality Pressc2004
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Research Customer loyalty -- Research ...
  • Subject Heading (ID)Consumer satisfaction -- Research Customer loyalty -- Research ...

How to measure customer satisfaction : pbk

How to measure customer satisfaction : pbk
Paper図書
Nigel Hill, John Brierley, and Rob MacDougallGowerc1999
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Evaluation Consumer satisfaction -- Research Market surveys
  • Subject Heading (ID)Consumer satisfaction -- Evaluation Consumer satisfaction -- Research Market surveys

AMA handbook for customer satisfaction

AMA handbook for customer satisfaction
Paper図書
Alan DutkaNTC Business Booksc1994
Other Libraries in Japan
  • Subject HeadingConsumers -- Research Consumer satisfaction -- Research
  • Subject Heading (ID)Consumers -- Research Consumer satisfaction -- Research

Modern analysis of customer surveys : with applications using R : print

Modern analysis of customer surveys : with applications using R : print
Paper図書
edited by Ron S. Kenett, Silvia SaliniWiley2012
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Research -- Statistical methods Consum...
  • Subject Heading (ID)Consumer satisfaction -- Research -- Statistical methods Consum...

Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings

Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings
Microform図書
Bitner, Mary JoU.M.I.1987
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Research Konsumentenverhalten / Verkau...
  • Subject Heading (ID)Consumer satisfaction -- Research Konsumentenverhalten / Verkau...

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