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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. 3rd ed.

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. 3rd ed.
Paper図書
ASQ Quality Press2008.<DH413-B31>
National Diet Library
  • Subject HeadingConsumer satisfaction -- Statistical methods. Questionnaires.

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods 3rd ed

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods 3rd ed
Paper図書
Bob E. HayesASQ Quality Press2008
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Statistical methods Questionnaires
  • Subject Heading (ID)Consumer satisfaction -- Statistical methods Questionnaires

Six Sigma in HR transformation : achieving excellence in service delivery : pbk

Six Sigma in HR transformation : achieving excellence in service delivery : pbk
Paper図書
Mircea Albeany and Ian Hunter with Jo RadfordGowerc2010
Other Libraries in Japan
  • Subject Heading...uality control Consumer satisfaction -- Statistical methods Six sigma (Quality control st...
  • Subject Heading (ID)...uality control Consumer satisfaction -- Statistical methods Six sigma (Quality control st...

Measuring customer satisfaction : survey design, use, and statistical analysis methods 2nd ed

Measuring customer satisfaction : survey design, use, and statistical analysis methods 2nd ed
Paper図書
Bob E. HayesASQ Quality Press1997
Other Libraries in Japan
  • Subject HeadingConsumer satisfaction -- Statistical methods Questionnaires
  • Subject Heading (ID)Consumer satisfaction -- Statistical methods Questionnaires

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