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Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
Paper
図書
Sage Publications
c2004.
<DH441-B2>
National Diet Library
Subject Heading
Customer services -- Quality control -- Research.
Customer services -- Manageme...
Service quality : research perspectives : pbk
Service quality : research perspectives : pbk
Paper
図書
Benjamin Schneider, Susan S. White
Sage Publications
c2004
Other Libraries in Japan
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover
Paper
図書
Derek R. Allen
ASQ Quality Press
c2004
Other Libraries in Japan
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